Member Services Survey

To gain deeper insight into how members perceive their services and benefits, consider deploying a Member Services/Benefits-specific survey.

Does your nonprofit have a section 125 plan that allows employees to pick and choose the benefits they wish to have? What are your compensation practices and how do employees rate them? Do members think your insurance and retirement benefits are competitive? Do members think your time-off practices are sufficient?

To gain insight and quantify these sorts of questions, nonprofits must gather reliable perceptional data from their stakeholders and run various reports to uncover correlations in the survey data.